Host Caroline Stuart from Sparrow Paraplanning is joined by Heather Hopkins of NextWealth to explore how financial advice practices have addressed – and continue to address – the demands of The Consumer Duty.
What did we cover?
As well as recapping what firms are expected to do about the Duty, Caroline and Heather consider the opportunities it presents. Over the course of the lunch-hour session two significant themes emerge:
- how firms are demonstrating the value of their advice; and
- how to prove that clients really understand what they can expect from their financial plan
To bring the topic to life, Heather shares insights from consumer research recently carried out by NextWealth that reveals what clients value – essential intel for paraplanners crafting suitability reports and reviews.
With its focus on practicalities of implementation illuminated by evidence from original research, it promises to be a really informative and engaging hour.