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The Consumer Duty: how’s it going so far?

Self recorded

Wednesday 31st January 2024





The Consumer Duty: how's it going so far? A Paraplanners' Assembly online at 1pm on Wednesday 31 January 2024. Featuring Heather Hopkins of Next Wealth and Caroline Stuart of Sparrow Paraplanning.

Host Caroline Stuart from Sparrow Paraplanning is joined by Heather Hopkins of NextWealth to explore how financial advice practices have addressed – and continue to address – the demands of The Consumer Duty.

What did we cover?

As well as recapping what firms are expected to do about the Duty, Caroline and Heather consider the opportunities it presents. Over the course of the lunch-hour session two significant themes emerge:

  • how firms are demonstrating the value of their advice; and
  • how to prove that clients really understand what they can expect from their financial plan

To bring the topic to life, Heather shares insights from consumer research recently carried out by NextWealth that reveals what clients value – essential intel for paraplanners crafting suitability reports and reviews.

With its focus on practicalities of implementation illuminated by evidence from original research, it promises to be a really informative and engaging hour.


Heather Hopkins
Next Wealth

With a career spanning Toronto, Boston, Tokyo and London, Heather is a data and research expert specialising in retail investment distribution, and the Managing Director and Founder of NextWealth. She is also a Director of Clive Waller Consulting Ltd and serves as Vice-Chair of The Investment Network and the Schroders UK Platform Awards.

Caroline Stuart
Sparrow Paraplanning

Caroline is a leading figure in the UK’s wealth management and financial advice community.

In 2022, she became the first paraplanner president of the PFS. an achievement that recognised her role in raising the profile of paraplanning as a profession and commitment to supporting the professional development of individual paraplanners and parapanning practices too.

In a career spanning more than 20 years, Caroline's worked in-house as a paraplanner, senior paraplanner and head of technical for small and large firms until, in 2019, she founded outsourced paraplanning practice, Sparrow Paraplanning. Earlier this year, Caroline launched Sparrow Solutions which offers training, learning and development, and operational support to financial planning and outsource paraplanning businesses. Soon after, she co-founded The Co-Laboratory with Melissa Kidd - a service which offers planners, advisers and paraplanners help and training with the ‘human skills’-side of financial planning and advice.

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