Ever wondered what goes on behind the scenes at FOS and how it affects you and your role? We’re joined by FOS veteran, Chris Wells who now runs his own consultancy IFAs Included, to make sense of it all.
In this session we covered…
- Learning points from FOS decisions
- Client and FOS friendly versus compliance and FCA friendly
- The importance of soft facts in a file and suitability report
- Challenging advisers where there’s insufficient soft facts for the paraplanner to do their job well
- Why next of kin often complain to FOS