Making sense of FOS – Part 1

Intermediate
Financial planning
Self certified
Video
Date:

Wednesday 30th October 2019

Location:

Online

Duration

50 MINS

Ever wondered what goes on behind the scenes at FOS and how it affects you and your role? We’re joined by FOS veteran, Chris Wells who now runs his own consultancy IFAs Included, to make sense of it all.

Learning objectives

In this session we covered…

  • Learning points from FOS decisions
  • Client and FOS friendly versus compliance and FCA friendly
  • The importance of soft facts in a file and suitability report
  • Challenging advisers where there’s insufficient soft facts for the paraplanner to do their job well
  • Why next of kin often complain to FOS

Speakers

1
Chris Wells
IFAs Included

Chris is the Founder of IFAs Included, Chris spent fifteen years with the Financial Ombudsman Service. He now runs his own consultancy firm, providing support to the adviser community.

During his time at the FOS, he managed teams that focussed on investment and pension complaints.

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